Carrello Last updated: 30 October 2026
1. Parties
This Distance Sales Agreement (the "Agreement") is concluded electronically between the SELLER and the BUYER, whose details are set out below, under the following terms.
By approving this Agreement and the Preliminary Information Form at the order confirmation step, the BUYER accepts that they are obliged to pay the price of the ordered product, any shipping fee and taxes, and that they have been informed of this.
2. Definitions
In this Agreement, the following terms have the meanings given below:
- Law: Turkish Consumer Protection Law No. 6502,
- Regulation: Turkish Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188),
- SELLER: The business, whose details are given below, that offers goods to consumers within its commercial or professional activities,
- BUYER: The natural or legal person who acquires, uses or benefits from goods or services for non-commercial or non-professional purposes,
- SITE: The website https://neonliva.com owned by the SELLER,
- ORDERING PARTY: The natural or legal person who requests goods or services through the SITE,
- PARTIES: The SELLER and the BUYER,
- AGREEMENT: This agreement concluded between the SELLER and the BUYER,
- GOODS / PRODUCT: The LED neon signs and accessories offered for sale on the SITE,
- READY-MADE DESIGN: A catalogue product offered on the SITE that is not modified at the BUYER's request,
- CUSTOM PRODUCT: A product made to the BUYER's personal specifications, such as requested text, name, date, logo, car design, custom size or colour.
3. Subject
This Agreement sets out the rights and obligations of the parties, in accordance with the Law and the Regulation, regarding the sale and delivery of the product described below, ordered electronically by the BUYER through the SELLER's SITE.
Prices published on the SITE are sale prices. Published prices and offers remain valid until they are updated or changed. Prices published for a limited period remain valid until the end of that period.
4. Seller information
| Name | Gürkan Yılmaz – Sole Proprietorship |
| Brand | Neonliva |
| Represented by | Gürkan Yılmaz |
| Address | Kızılcıklı Mah. Turaç Sk. No:13 A, Nilüfer / Bursa, Türkiye |
| Phone | +90 542 667 63 82 |
| support@neonliva.com | |
| Tax Office / Tax ID | Çekirge Tax Office / 9690271575 |
5. Buyer information
The BUYER's name or company name, delivery address, phone number and email address are the details provided by the BUYER when placing the order and shown in the order confirmation email.
6. Ordering party information
The ordering party's name or company name, address, phone number and email address are the details provided when placing the order and shown in the order confirmation email.
7. Product information
7.1. The main characteristics of the goods (type, size, colour, text/design, quantity, accessories) are shown on the relevant product page of the SITE and in the order summary. For custom products, the final characteristics are as shown in the design preview sent to and approved by the BUYER.
7.2. Prices listed and published on the SITE are sale prices. Published prices and offers remain valid until they are updated or changed. Prices published for a limited period remain valid until the end of that period.
7.3. The product price, shipping fee, total sale price including taxes, payment method and order date are as follows:
| Product(s) | As shown in the order summary |
| Quantity | As shown in the order summary |
| Unit price | As shown in the order summary |
| Subtotal (taxes included) | As shown in the order summary |
| Shipping | Free |
| Total | As shown in the order summary |
| Payment method | Credit card / debit card (Visa, Mastercard) through the iyzico secure payment system |
| Currency | The currency selected on the SITE at the time of order |
| Delivery & billing | Delivery address, recipient, billing address and order date as shown in the order confirmation email |
7.4. Shipping is free on all orders. Import duties are included in the sale price for shipments to the United States and European Union countries. For shipments to Canada and other countries not listed, customs duties and import fees may be collected from the BUYER by the carrier on delivery; these amounts are borne by the BUYER.
8. Invoice information
The invoice is issued according to the name/company name, address, phone and email details provided by the BUYER when placing the order. The invoice is delivered to the billing address together with the product, or sent electronically to the BUYER's email address.
9. General provisions
9.1. The BUYER declares that they have read and understood the preliminary information on the SITE regarding the main characteristics of the product, sale price, payment method and delivery, and that they have given the necessary confirmation electronically. By confirming the Preliminary Information Form electronically, the BUYER accepts that they have correctly and completely received, before the conclusion of this distance sales agreement, the address, the main characteristics of the ordered products, the prices including taxes, and the payment and delivery information that the SELLER is required to provide.
9.2. Each product is handmade to order. For ready-made designs, production takes 1–3 business days from the order date. For custom products, production starts after the BUYER approves the design preview and takes 1–3 business days.
9.3. Products are shipped with UPS, with a tracking number, from the SELLER's workshop in Bursa. Estimated delivery times from the date of shipment are 2–5 business days for the United States, 2–4 for the European Union, 2–4 for the United Kingdom and 3–6 for Canada. In any case, the product is delivered to the BUYER, or to the person and/or organisation at the address indicated by the BUYER, within the legal maximum of 30 (thirty) days.
9.4. The power adapter may be shipped in a separate package and may arrive a few days before or after the sign. If the adapter has not arrived within 3 business days of the sign's delivery, the BUYER should notify support@neonliva.com.
9.5. The SELLER agrees to deliver the product complete, in accordance with the characteristics specified in the order, together with any warranty documents and user manuals, free from defects, sound and compliant with standards as required by law, and to perform the work in good faith, with due care and attention, while maintaining and improving service quality.
9.6. If the product is to be delivered to a person/organisation other than the BUYER, the SELLER cannot be held responsible if that person/organisation refuses delivery. Packages returned to the SELLER because the BUYER provided an incorrect or incomplete address are reshipped, with the shipping fee paid by the BUYER.
9.7. If a package is lost in transit, the SELLER will remake and reship the product at no additional cost to the BUYER.
9.8. The BUYER must inspect the product upon delivery. If the product arrives damaged, the BUYER must notify support@neonliva.com within 7 (seven) days of delivery, with photos of the product and the packaging. In that case, the SELLER will, at the BUYER's choice, remake and reship the product free of charge or refund the full amount paid. This period does not remove the BUYER's rights under the defective goods provisions of the Law.
9.9. For custom products, the BUYER is responsible for the content of the text, names, logos and images, and for ensuring they do not infringe third parties' intellectual or industrial property rights. The SELLER may refuse orders whose content is unlawful, offensive or infringes third-party rights; in that case, the amount paid is refunded to the BUYER.
9.10. Delivery of the product requires that this Agreement has been approved electronically and that the price has been paid using the BUYER's chosen payment method. If for any reason the price is not paid or is cancelled in bank records, the SELLER is released from the obligation to deliver the product.
9.11. If, after delivery, the bank or financial institution does not pay the product price to the SELLER because the BUYER's credit card was used unlawfully by unauthorised persons, the BUYER must return the delivered product to the SELLER within 3 days, at the SELLER's expense.
9.12. If the SELLER cannot deliver the product on time due to force majeure (natural disasters, war, epidemics, customs procedures, carrier disruptions, etc.) that the parties could not foresee, that are beyond the SELLER's control and that prevent and/or delay the performance of obligations, the SELLER will inform the BUYER. The BUYER may request cancellation of the order. If the order is cancelled, the amount paid is refunded to the BUYER using the original payment method within 14 days of the cancellation date.
9.13. If there is an obvious typographical or system error in the price or product information on the SITE, the SELLER may cancel the order by notifying the BUYER. In that case, the full amount paid is refunded to the BUYER within 14 days.
9.14. The BUYER accepts that the personal and other information provided when registering or ordering on the SITE is accurate, and that they will compensate, immediately and in full upon first notice, any loss the SELLER suffers because that information is inaccurate.
10. Order cancellation
10.1. The BUYER may cancel the order free of charge and without giving any reason within 12 (twelve) hours of placing it. Cancellation requests are sent to support@neonliva.com with the order number.
10.2. Custom product orders cannot be cancelled once production has started.
10.3. For cancelled orders, the amount paid is refunded to the BUYER using the original payment method within 14 days at the latest from the date the SELLER receives the cancellation request.
11. Right of withdrawal
11.1. For ready-made designs, the BUYER may withdraw from the Agreement by rejecting the goods, without any legal or criminal liability and without giving any reason, within 30 (thirty) days of delivery to the BUYER or to the person/organisation at the address they indicated, provided that they notify the SELLER. This period is longer than the 14-day legal period under the Law and is granted in the BUYER's favour.
11.2. To exercise the right of withdrawal, it is sufficient to send written notice, stating the order number, to support@neonliva.com within the period. The SELLER responds within one business day and sends the BUYER the return shipping details.
11.3. To exercise the right of withdrawal:
- a) The returned product must be unused, complete (including the power adapter and accessories) and in its original packaging,
- b) The invoice for the product must be returned (if the invoice was issued to a company, a return invoice must be issued).
11.4. The BUYER must send the product back to the SELLER within 10 (ten) days of the withdrawal notice. Return shipping costs are borne by the BUYER. The BUYER is responsible for packing the product properly so that it is not damaged during return.
11.5. The SELLER refunds the product price to the BUYER's original payment method (credit card / debit card) within 14 (fourteen) days at the latest from receipt of the withdrawal notice. The SELLER may withhold the refund until the product is received back or the BUYER provides proof that it has been sent back. The time it takes for a card refund to appear on the account depends on the BUYER's bank.
11.6. If the value of the goods decreases or return becomes impossible due to the BUYER's fault, the BUYER must compensate the SELLER's losses in proportion to their fault. However, the BUYER is not liable for changes and deterioration resulting from proper use of the goods during the withdrawal period.
12. Products excluded from the right of withdrawal
Under Article 15(1)(b) of the Regulation, the right of withdrawal does not apply to goods prepared according to the BUYER's requests or personal needs. Accordingly;
- Signs containing a name, text, date, logo or car design,
- Signs made in a custom size or custom colour,
- Any custom product made according to a design preview approved by the BUYER
cannot be returned or exchanged. If a custom product is delivered damaged or defective, the BUYER's rights under Articles 9.8 and 13 and under the Law remain reserved.
13. Warranty and defective goods
13.1. The LED neon sign and power adapter are covered by a 2 (two) year warranty against manufacturing defects from the date of delivery. A product that fails within the warranty period is repaired or replaced free of charge by the SELLER.
13.2. To make a warranty claim, contact support@neonliva.com with the order number and a short video showing the fault.
13.3. Faults caused by use contrary to the user manual, contact of indoor products with water or moisture, impact, or repairs and interventions by unauthorised persons are not covered by the warranty.
13.4. If the delivered product is defective, the BUYER may exercise one of the rights set out in Article 11 of the Law: withdrawing from the contract, requesting a price reduction, requesting free repair, or requesting replacement with a non-defective equivalent.
14. Default and legal consequences
If the BUYER pays by credit card and falls into default, the BUYER accepts that they will pay interest and be liable to the card-issuing bank under the credit card agreement between them. In that case, the bank may take legal action and claim the resulting costs and attorney's fees from the BUYER. In any case, if the BUYER defaults on their payment obligation, the BUYER agrees to pay any loss and damage the SELLER suffers due to late performance.
15. Personal data
The BUYER's personal data are processed for order processing, delivery, invoicing and customer support, in accordance with Turkish Personal Data Protection Law No. 6698 and the Privacy Policy published on the SITE. Payment details are not stored by the SELLER; payments are processed through the iyzico secure payment system.
16. Governing law and competent authorities
16.1. This Agreement is governed by the laws of the Republic of Türkiye.
16.2. For disputes arising from this Agreement, Consumer Arbitration Committees at the place where the BUYER purchased the goods or services or where they reside are competent within the monetary limits announced each year by the Ministry of Trade; Consumer Courts are competent for disputes above these limits.
16.3. BUYERS residing outside Türkiye retain the rights granted to them by the mandatory consumer protection laws of their country of residence.
17. Entry into force
When the BUYER pays for the order placed on the SITE, they are deemed to have accepted all terms of this Agreement. The SELLER is obliged to set up the SITE so that, before the order is completed, it obtains the BUYER's confirmation that this Agreement has been read and accepted.
This Agreement consists of 17 (seventeen) articles and enters into force on the order date, having been read and accepted electronically by the BUYER. A copy of the Agreement is sent to the BUYER with the order confirmation email.
SELLER: Gürkan Yılmaz – Neonliva
BUYER: The person whose details were provided when placing the order
Date: Order date
Turkish version
Türkçe metin: Mesafeli Satış Sözleşmesi
